The True Benefits Of CRM Systems

The True Benefits Of CRM Systems

Your customers are the most important part of your business. No matter what your industry is, what your focus is, or what products or services you are offering, your customers are the lifeblood of your business. They are the single most important assets to your entire company. As a result, it is critical to invest in systems and processes that will increase their satisfaction rates and improve their entire experience. Below, we will be going over some of the true benefits of StarSolutions CRM systems.

Benefits Of CRM Systems:

  1. Improves Your Customer Service.

One of the main benefits that you are going to be able to get and enjoy from incorporating a CRM system into your business is the ability to improve your customer service. Not only is your time valuable, but your customer’s time is just as valuable. Therefore, anything that you can do to cut customer service waiting times is going to benefit your business in more ways than one. With a proper CRM system in place, you are going to be able to retrieve all of the activity that is needed concerning past purchases, preferences, and any other thing that might be pertinent to the customer’s experience and to provide them with an adequate solution. Because of this, you are going to really be able to handle and deal with customers in an efficient manner which is not only going to save you time, but also your customer’s time.

  1. Better Communication.

Another benefit that you are going to get with the implementation of a good CRM system in your business is better communication. Because CRM makes it possible for even a low level employee to provide the same kind of experience as an upper level employee or manager as a result of having access to the same data, it is going to improve the level of communication between your business and your customers. Having better communication is going to end up helping your business in the long run because it will maximize the chances of really providing a satisfactory experience for your customers which is really going to help improve your customer relations.

  1. Better Efficiency.

Another benefit that you are going to get when you implement CRM into your business is much better and improved efficiency. Because every single one of your employees will have direct access to your customer’s pertinent information that can help them provide an efficient and good overall experience without having to go up the chains, it is going to save your business an incredible amount of both time and manpower. As a result, your business will operate much smoother as a result.

Overall, there is a lot of different things that you are going to be able to do when it comes to improving your business and one of the most significant improvements you can make comes with the addition of a good CRM system. Having one in place can really make a huge difference to the customer experience you are able to provide.

Why You Should Move to Office 365 Now?

Why You Should Move to Office 365 Now?

While for small to mid-sized businesses, access ranges from $12.50 to $15.00 per month per user, for larger companies, there’s the Enterprise version with no fee limit about a set number of total users.

Cloud computing has turned out to be one of the most valuable tools for the businesses nowadays. In this, your provider stores your files and data on the cloud server enabling the employees of your organization to access this data whenever and wherever they want. It is the technology which brings them into competition with similar businesses in their area. They even get connected with other similar enterprise and customers thus, registering real business growth.

Speaking about the ServComp Office 365 solution cloud; it is a suite of Microsoft Office services which provides users with different benefits. It can help you stay ahead of the competition, and free-up IT so that you can focus on being better and faster than your competitors.It is not only simple to use, but provides you the virtual access to your emails, documents, and people, so that you can respond quicker to your customers.

Today, almost all the technology infrastructure is quite expensive to maintain on premise. The trend is slowly moving towards monthly rental charges for these services at considerably lower cost than buying and maintaining hardware and software. The server hardware you purchase today typically will be out of warranty within a few years. And then you will also face issues related to new operating systems and application software and compatibility which will also include many software updates, hardware failures and backups along the way.

Migrating to Microsoft cloud not only allows you to escape the equipment and software costs but also enables you to evade maintenance and disaster recovery along with all backend upgrades. Note that your movement to Microsoft Office 365 automatically provides your users with the state-of-the-art features and versions of the cloud software and collaboration tools. It also removes the burden of software and hardware management so that IT resources can be utilized other critical areas.

Not only this, the ServComp  Office 365 solution is compatible with almost all prior generations of Microsoft operating systems, and hires prominent security technologies to guarantee user identities for authorized access from various devices, such as smartphones, laptops, and tablets.

Office 365 alone may necessitate that all user should be from the AD (Active Directory). The VIS for Office 365 is capable of synchronizing and authenticating users no matter where they’re residing Regardless of whether in LDAP directories or other databases. It also is included with built-in cloud firewall allowing administrators to filter out and determine the info for being synchronized towards the cloud. The 2-factor authentication feature with the VIS for Office 365 makes it possible for strong authentication to applications in Office 365 employing standard 2-factor authentication techniques.

So, being aware of the different benefits of the cloud will allow you to maximize your migration to Office 365. There are many companies which provide Microsoft Office 365 support in Melbourne who provide you with top-notch quality migration tools and support to suit your unique requirements.

IT asset management software

IT asset management software

0116UYX57498IT asset management is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment. Today the business environment is becoming increasingly complex thanks to the influx of different devices and applications that have accelerated the need to maintain control over the IT assets. The objective of IT asset management is the effective management of IT assets (which involves rehabilitation, repair, and replacement of an asset) so that it can meet the current and future demands of the business at the lowest life cycle cost. The company is a popular choice among businesses looking for quality IT Asset Management in Australia, Malaysia, and Singapore.

 Goals and Objectives of IT Asset Management

The following are the five main objectives of IT asset management.

 * Decrease costs through process change and by offering help for key basic leadership.* Ensure compliance through increased accountability* Enhance performance through lifecycle management of information technology assets.* Gain control of the inventory.* Improve availability time of the Business/Applications/Processes.original

IT Asset Management Best Practices

Effective asset management is possible only by performing regularly the following best practices.

* New AssetsAssess the new assets be it computers or software added to the inventory.

* Missing AssetsLocate assets that are not reporting frequently and determine whether they are lost or still in use. Also, if the assets are not properly utilized, indicate the reason for it and see if they can be reallocated or to be considered obsolete.

* Assets that are on RepairDiscover assets that are not actively used and indicate their status, i.e., whether they are being repaired or undergoing periodic maintenance and so on. Also, estimate the time required for the assets to be operational.

* Relocated AssetsTrack down assets moved to a new location and updated its new location and its current user.

* Duplicate AssetsLocate the reinstalled computers and mark the old entry as a duplicate in the inventory.

* Disposed of AssetsCheck old assets to locate those assets that need to be disposed of or replaced. Mark these old assets as disposed of in the inventory and remove those entries from the inventory

* Risks and License ComplianceAnalyze and evaluate new risks as well as the old risks that have not been resolved so far. Remind users of the need to take adequate action to resolve these risks. Assess the company’s license compliance status and see whether the current inventory changes affect the license compliance status.

* New Contracts and LicensesReview new contracts and software license agreements or any amendments to existing ones and update it if necessary with important documents such as packing slips and invoices. It helps the company management to submit proper and accurate records in the event of an IT audit. 

 No matter what industry your organization is in, every manager is responsible for maintaining and monitoring each asset. Understanding how old equipment is, where it is being used, and who is using it, is vital to improving profitability. 

 Asset Management Software can hold all this information as well as help you accomplish a range of goals including preventing equipment loss, developing a more strategic budget, and saving valuable production time. Just SAM it will be able to help you with all of the items described above.

Penetration Testing Can Help You to Improve the Security of Your IT System

Penetration Testing Can Help You to Improve the Security of Your IT System

0803IXR47425It is easy to clear any doubts you may have about the security of your organization by resorting to penetration testing. This testing helps to identify any weak points in networks and security systems and makes you aware of the risks and the impact they could have on the working of your organization. Companies like Firmus perform these tests regularly.

A penetration test can set up the security features of any project and helps to identify those features that require modification or improvement. Your existing security solution and its effectiveness for present operations and the future can be assessed. Security levels of the IT system you have in place can be boosted, as the test identifies potential risks and the need to improve security that can deter hackers from invading the system. A test can also help in ensuring that all laws and legislations in force for your industry are being followed. Your partners and other agencies that collaborate with you are assured of higher security levels.

Penetration testing can be conducted in three ways, white box testing, gray box testing or black box testing. White box testing is conducted by people who are within the system and are provided with all the codes, usernames, and IP addresses that allow access into the system. In gray box testing, this information is partial and the hacker or tester has to discover other details for himself so that the system can be penetrated. Black box testing is conducted by hackers who have no information whatsoever but are expected to find their own way to break into the IT system of the company.

Penetration testing can be conducted internally where the company’s computers are used to test the security that is in place. External penetration testing is conducted by testers who use an internet connection from outside to make their way into a system. It is always advisable to have third parties conducting penetration testing and any internal testing is used for reference and authentication.   

Penetration testing has to start with discovery in which information about the system to be tested is gathered covertly, by accessing all the information available on websites and other media.  The network and hosts are then scanned to enumerate individual networks and hosts. Once this phase is completed, the testing moves to the attack stage, where testers try to gain access, increase their priveleges, browse the system, and finally see if they can influence IT activities.

All these activities are then put into a report with complete documentation of each stage and phase of the testing. This report forms the basis for any corrective action which may require the closing of ports that are not needed or adding patches and service packs to enhance security. Penetration testing can go a long way to help an organization to control information on a need to know basis, and requires constant and changes. It always makes sense to conduct such reviews periodically, and especially when there are any changes in key personnel. It can help to remove vulnerabilities and strengthen an organization. For effective testing procedures, go visit the Firmus page right here.